Encouraging Online Help Desk Usage

From Off the Mark, an innovative, although possibly embarrassing, way to encourage people to use an online help desk instead of the phone system.
From Off the Mark, an innovative, although possibly embarrassing, way to encourage people to use an online help desk instead of the phone system.
Now, so that everyone can become an expert at tech support, the following flowchart is provided – feel free to print it out.
Source: xkcd.com
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